Applications — AI Agents
AI that acts, not just answers.
Chatbots answer questions. Agents execute tasks. They search, decide, use tools, iterate, and hand off to humans when they hit their limits. From customer service automation to IT diagnostics to financial reconciliation — we build agents that work.
Overview
What is an AI agent?
An AI agent completes multi-step tasks on its own: it plans, uses tools, checks its own work, and decides what to do next.
“Here's how to reset your password.”
Looks up the account, verifies identity, sends the reset link, logs the request in the ticketing system, and follows up if the user doesn't complete the reset.
Impact
Before and after.
| Before agents | After agents | |
|---|---|---|
| Team | 5 support engineers | 2 engineers + agents |
| Tickets/day | 200 | 300 (growth) |
| Auto-resolved | 0 | 220 (73%) |
| Escalated to humans | 200 | 80 |
| Avg. resolution time | 4 hours | 12 minutes (auto) / 2 hours (escalated) |
| Team focus | Password resets, account unlocks, "how do I..." | Complex incidents, infrastructure improvements |
Illustrative scenario — IT support at a midsize enterprise
The agents handle the routine. Your people handle the hard problems. Both get better over time.
Architecture
How agents work.
The loop continues until the goal is met or a human is needed. State persists across steps. Every decision is logged for audit.
Tools
Frameworks we use.
We are framework-agnostic. We pick the right tool for your stack.
| Framework | Best for |
|---|---|
| LangGraph | Stateful, long-running agent workflows. Graph-based execution with checkpoints. Enterprise adoption documented in LangChain's published case studies. |
| CrewAI | Multi-agent teams with role-based coordination. Fastest time-to-prototype. |
| Claude Agent SDK | Code-first agents with strong reasoning. Best for software engineering and complex logic. |
| Microsoft Agent Framework | .NET/Python shops on Azure. Unified SDK with OpenTelemetry observability. |
Applications
Use cases.
Customer Service Automation
An agent handles tier-1 support: looks up account, searches knowledge base, processes returns, escalates complex cases to human agents with full context. 24/7, in English and Spanish.
IT Operations
An agent monitors infrastructure, diagnoses incidents, searches runbooks, executes approved fixes.
Financial Operations
Invoice reconciliation across multiple systems. Agent extracts data from PDFs, matches against ERP records, flags discrepancies, generates reconciliation reports.
Legal & Compliance
Agent reviews contracts against policy requirements, flags non-standard clauses, generates compliance summaries. Every decision traced to specific policy references.
HR & Onboarding
Agent guides new hires through onboarding: provisions accounts, schedules training, answers policy questions from the handbook, collects signed documents.
Contact
What workflow do you want to automate?
Describe one process your team does manually. We'll tell you if an agent can handle it.
Automate a workflow →